Refund Policy

• You can cancel for a full refund at any time before our astrologer starts work on your reading.
• If your reading has not been delivered within 48 hours of payment, you can ask for a full refund.
• Once a reading has been delivered it cannot be refunded, because it is personal work written for you. If you think something in it is wrong, for example because of a mistake in the birth details, contact us and we will review it with you.

You can cancel a Pro plan for a full refund within 3 days of paying for it (a new plan or an extension), as long as the free monthly reading has not been used since that payment. After that, the plan stays active until its end date and is not refunded. Pro never renews by itself, so there is nothing to cancel to avoid future charges.

These are delivered the moment the payment succeeds, so they cannot be cancelled or refunded, except in the cases described under “Problems with a payment”.

• If you are charged twice for the same order, we refund the duplicate payment in full.
• If you are charged but the service does not open because of a technical fault, we either deliver the service or refund you in full, whichever you prefer.
• If we cancel an order ourselves, you always receive a full refund.

Write to support@astrovelalife.com with your order reference (shown in your account and in your receipt email) and the reason for your request. We reply as soon as possible, normally within 2 working days.

An approved refund is paid back to the original payment method (the same card or account) through our payment provider. Depending on your bank, the money reaches your account within 7 to 14 working days.